- Our Vision
- Our Values
- Our Mission
We have a vision to become the leading provider of high-quality, unique, and bespoke corporate gifts that help businesses strengthen their relationships with clients, employees, and partners. Our vision emphasises the importance of offering exceptional customer service, providing a seamless shopping experience, with timely and reliable deliveries. We have a commitment to sustainability by offering eco-friendly gift options and reducing our environmental footprint through the use of innovative delivery-ready hamper box packaging that is fully recycled and recyclable.
Customer focus: Putting the customer at the centre of everything the company does and striving to exceed their expectations with exceptional service. Quality: Offering only high-quality gifts that are unique, memorable, and reflect the company’s commitment to excellence. Personalisation: Providing bespoke gift options that allow customers to tailor their gifts to the recipient’s preferences and needs. Sustainability: Reducing our environmental impact by offering eco-friendly gift options and implementing sustainable practices in our operations. Integrity: Conducting business with honesty, transparency, and ethical standards, and building trust with customers, suppliers, and partners. Innovation: Continuously seeking new and creative ways to improve the customer experience, develop new products, and stay ahead of the competition. Teamwork: Fostering a collaborative and supportive work environment that values diversity, inclusivity, and teamwork.
Our mission is to strengthen our relationships with clients, employees, and partners through the power of thoughtful and bespoke gifts. We emphasise the importance of providing a seamless shopping experience, exceptional customer service, and timely delivery of high-quality gifts that leave a lasting impression. Overall, our mission is to become the go-to source for businesses looking to express their gratitude and appreciation through sustainable, meaningful, and memorable gifts from suppliers that have the same environmental and socially responsible goals.
20+ Years of Experience
We’ve sent over 500,000 gifts out on behalf of over 10,000 customers and we stock over 3,000 products – so there’s plenty to choose from!
Minimising Packaging
Our signature hamper boxes are made from sustainably sourced, recycled & recyclable materials, and are shipped to recipients without extra packaging, reducing our Carbon Footprint
Affordable Staff Gifts
Our employee hampers start from just £6.99, and go up to over £250, meaning you can send a token gift or choose to really splash out!
Family Run Business
We truly care about our staff, resulting in an extremely low turnover, and many siblings, parent and child and even spouses work happily together at Cocoon!
Carefully Selected Suppliers
We spend a lot of time vetting, auditing, tasting and talking to our suppliers so we are sure we’re offering the very best produce, from the very best suppliers at the very best prices.
Customer Focused Problem Solvers
If problems occur, we pride ourselves on solving any issues that arise as efficiently and quickly as possible. We want you – and your recipients – to be completely happy!
Fast, Reliable Delivery
We use a range of couriers who all offer superb tracking and a very reliable service which enables us to give our customers the assurances that gifts will be delivered when we say they will.
Dietary & Allergens Covered
We know how important it is to supply gifts that are suitable for a range of dietary requirements. Whether you need vegetarian, vegan, alcohol-free, dairy free, gluten free or nut free versions, we can supply them all.
Female-Led Company
Our 2 founders are both female, and over 70% of the workforce is female. Our workforce is our greatest asset and we pride ourselves on our 95%+ staff retention rate.
A note from our founders
Established in 2005, our female led family award-winning business has thrived. We have embraced change in that time and are currently working to obtain our B Corp certification and to be carbon neutral.
Our Team
We employ locally from a wide age group and backgrounds, providing home working for any further afield. We provide many benefits including a living wage; financial rewards; promotions; training; and flexible hours. We have a low turnover and have a family orientated team with siblings, parent/child and spouses working together.
Local Community
We sponsor Northamptonshire Carers’ Shining Star award that goes towards the creation of a young carer’s mentoring service. Our team are able to take paid days off to volunteer. Two have also run the London Marathon for the Carers Trust.
The Environment
From our signature low carbon footprint hamper boxes which are made from recycled materials and fully recyclable, introduced over 10 years ago, to working closely with suppliers who actively pursue environmental process changes we are committed to doing what we can to help protect it. Waste cardboard is also shredded on site to use for packaging (saving approx 2 tonnes pa).
Food Waste
We try to eliminate food waste by buying to order. We donate any that we do have to the Local Food Bank (approx. 3-4 pallets pa). We also have Waste Not Want Not #FightFoodWaste boxes available on our website which are popular with clients wanting great products whilst promoting a great message to the recipients.
Hear from some of customers
Our recent survey (Feb 2023) showed exceptional results! 100% of customers were happy overall, 96% loved our product value, and all would recommend and repurchase. We’re thrilled!
View more feedback
Excellent Service. Communication is very quick and overall very professional.
Veolia
The goods have arrived this morning and have been very well received.
Thanks to you and those involved at Cocoon.