Testimonials
A few snippets of feedback we’re proud to share…
Our latest survey gave us exceptional results which we’re incredibly proud of. 100% of customers were happy overall, 96% loved our product value, and all would recommend and repurchase.
Excellent Service. Communication is very quick and overall very professional.
VeoliaThe goods have arrived this morning and have been very well received.
Thanks to you and those involved at Cocoon.
The courier company did not deliver to the correct location and lost the items. Cocoon stepped up and replaced the order with absolutely no hassle whatsoever. So impressed with their service!
OMNI FACILITIES MANAGEMENT LIMITEDThe customer service is always excellent. The team make it all so easy and are always able to support with orders! The boxes are always packaged well and the little touches of adding your company logo make it extra special. I would highly recommend!
Back Up TrustOutstanding! I have sent a separate email with feedback, but we were utterly overwhelmed with the care and consideration that went into our packages and dealing with all your incredible staff!
Autism TogetherHannah was a delight to deal with and showed she really wanted to help and wanted our business making a difference. I have already recommended you. The quality is clear, the personal service is superb and the engagement and communication was outstanding.
One of the packages was a little torn. Nothing too much but wanted to let you know.
Alex was amazing! We wanted a bespoke Christmas Hamper for our employees, Alex provided us with a wide range of choices and was very accommodating when ordered additional hampers at the very last minute. We would definitely recommend and use this company again.
Frank Key GroupThe Cocoon Corporate team are AMAZING!!
OMNI FACILITIES MANAGEMENT LIMITEDI appreciated the personal touch to the customer service, this made a noticeable difference to our purchase experience and I feel we got a perfectly tailored package as a result. Thank you Hannah!!
Seashell TrustEasy to order and progress communicated. Goods arrived within the expected time frame.
All staff were wonderfully surprised! Beautifully packed & arrived very quickly. Cocoon team were very friendly & clearly explained every step. Website was easy to navigate. Loved that Cocoon could deliver gifts to individual addresses. Made the process seamless!
Listening EarAll good, happy with product and service, thank you!
Staci UKAs expected
Northumbria NHSGreat customer service!
Great value per spend per employee. You were open to product sourcing per our requirements.
Extremely happy with order and overall engagement of staff. Excellent customer service and superb flexibility. Every year is a pleasure to work with you. Tiny feedback would be 30days payment. Everything else spot on as usual. Keep up the great work. Thankyou.
Geo PlaceLovely products and excellent customer service.
Tuition Academy Rochester LtdAlex, sincerely appreciate incredible support. Patience & dedication are remarkable. Excellent sales skills & ability to connect ensuring satisfaction. Impressive. Thankyou for all. Your hard work & positive attitude made a difference. Look forward to placing more orders.
Universal Care Services (UK) LtdNothing but excellence all around
Elfa CleaningLouise was super helpful and efficient, 11/10 for customer service thank you!!
Be First Regeneration LtdAll of our team absolutely loved the snack packs! The packaging was so nice as well
Evotra LtdExcellent service from the team, efficient, prompt and very accommodating especially on short notice.
The customer service was brilliant. They team were very helpful and placing the order was very easy. Delivery was quick and I was kept up to date every step of the way.
Bupa Green GatesExcellent service from Louise Cowley, she put together a great selection for our budget. When the gift boxes arrived I was very impressed with the overall presentation, very professional and to a high quality. A lovely thank you to our employees.
Gear4musicAmanda and the team were all very helpful – thanks for accommodating us!
ACCA GlobalService was fabulous from start to finish and the gifts we more than I expected them to be!
AKW Medi-Care LimitedSuch a helpful team, Hannah and the team are amazing..
Colosseum DentalEverything was delivered on time and met our expectations
Nazareth Care Charitable TrustExcellent choice excellent recommendation
Newbury Building SocietyFantastic Communication, great quality and really swift and very well packaged delivery
Mobile Truck Washing Services LtdGreat way to give appreciation to coworkers!
Our recent purchase was fantastic, and the service was exceptional as always. Highly recommend!
TJD Joinery & Building Solutions LtdGreat Boxes for a Murder Mystery Event
HDUKLoved that I sent you the batch of addresses and you placed the order. I didn’t have to
Broadband GenieGreat Service
Novotel London WaterlooHannah is always super helpful and a pleasure to deal with. We had a slight issue with our recent order which was rectified quickly. The eggs were handed to the team and feedback was super positive with people saying the eggs were really nice and better than Cadbury!
WickesThe bunnies, chocolate eggs and sweets all arrived earlier this week and they were all perfectly wrapped as usual. Received lots of thank you’s and big smiles. A big thank you to you and the team for, as always, your brilliant service and I wish you all to have a Happy Easter.
A good champagne product for £50, I use them as part of a marketing outreach program to high net worth clients
Each time I have ordered both Hannah & Steph have been amazingly helpful
Collaborate FurnitureThe products received are always of an exceptional quality and the Cocoon Team are so helpful and accommodating
Back Up TrustI just want to thank Alex Williams and the team for their support again this year. Our hampers and gift bags looked fantastic, as usual, and the support provided to help us call off the hampers/bags in batches was once again invaluable to us. Thank you!
You fulfilled our order in perfect timing, (even though I came to you last minute!) most gifts arriving the day before xmas eve or on xmas eve – the staff love them – thank you !
Locate a LocumThe hampers were beautifully put together and exactly what we were looking for and were well received. Unfortunately, they were a day late so a few people had issues with the courier. Despite this we would order again and recommend. Many thanks!
God TVSuper helpful & accommodating given our late order.
The hampers were received well by staff and the quality of content was excellent. The whole process was easy from start to finish.
Susan Leheny​​​​Customer service was brilliant, always got back to us in a timely manner, and were honest. Very inclusive, good quality products. It was so easy and pleasant to deal with all staff members.
Chosen date of delivery, great customer service and quick response to enquiries
Brookside PreschoolAbsolutely fantastic – assisted throughout with our changing order and changing card message for additional orders and still sent all parcels out at the time they had specified. Very happy with everything!
WBR GroupThere were a few bags of the large order which didn’t match, for us this is a slight problem as staff will question why theirs is different. Aside from this it was great!
Accredo Support & Development LtdHannah was amazing and very supportive with our queries and extremely patient. Also when we liaised with Andy and Amanda when we had a very small issue – Amanda was extremely helpful and very prompt in replying and following up.
The staff really appreciated the gifts and communication was great re delivery etc. We’ll be buying again!
Apricot Nursery Groupvery easy to order and great products
The Welby GroupProfessionally handled. Nice Team
Cobalt Ground SolutionsThird purhcase and always delighted with the service. Fast delivery, great communication!
BioMar LtdOne item was damages and a replacement was sent out immediately
Hinchingbrooke SchoolGreat service and excellent platform – really easy to place my order and select appropriate products/gifts for all my reports. I had wonderful feedback from my employees saying how happy they were with the well-being pack. Will use again for sure – thanks very much!
Hannah Sutton was amazing and sorted everything out for me
Contemplation HomesLouise was really helpful and made some suggestions of how we could bespoke the product to suit our event.
Great customer service – friendly team!
Trenitalia c2c LtdIt was perfect
AG Hotels GroupGreat Quality and excellent price for bulk buys
Professional SecurityI contacted Cocoons via phone and email , both times representative was very friendly and helful.
It went smoothly, wouldn’t want to change anything from my perspective.
Metriq DigitalThe goodie boxes we order as always of a high quality and the team work with us to ensure that they are suitable to meet any dietary requirements, taking time and care to suggest alternatives.
Back Up TrustGood value, well received
Bespoke pack sent out same day amazing
Collaborate FurnitureThis most recent purchase and those I have made previously have been very easy to arrange. Everything is completed with professionalism and great service, I have no complaints and will be very happy to continue to purchase from Cocoon Corporate.
UnumLove the team – so helpful!
Tenth RevolutionGreat communication! Always go above and beyond.
I was very delighted by the impressive care and speed of delivery that you took regarding my latest order!
Sue McManusAdaptable and friendly service
OFH CareEverything went very smoothly
GoldbeckNice choice of gifts
Your Feedback Matters: See What Customers Said in Our Survey
We truly care about what both our clients and recipients think about the service, the products and the value that we offer and strive to ensure everyone is not just happy but delighted with their experience of shopping with us and their gifts. To ensure that we are performing at the highest level we send out regular surveys and are so proud of the results that we achieve. Take a look to see the latest results.
If you have any additional comments please don’t hesitate to let us know.
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