Delivery Guide

 

Where we deliver to

We are able to accept orders from anywhere in the world, and now also offer some international delivery destinations. See deliveries abroad for full details. We deliver to home or business addresses. 

Regrettably, for security reasons we cannot deliver to PO Box numbers.

How much is delivery?

Your delivery costs are calculated and shown at the online checkout, or just give us a call on 01604 780101 for a quote.

When will my goods be delivered?

Standard UK delivery takes 2-5 working days. If you require a faster delivery service, or would like to send items outside the UK, pleasecontact us to arrange.

Orders will not be processed or despatched at weekends or on English & UK bank holidays.

Undeliverable goods

Should nobody be at the delivery address when delivery is attempted, and there is no suitable alternative for the courier to deliver the parcel to (eg. neighbour etc), then the courier will issue a Parcelforce attempted delivery note. This gives you details of how to rearrange delivery, delivery to an alternative address (at extra cost), or collect the parcel from your local depot.

If you have left instructions to leave the package i.e. by back gate or with a neighbour when the courier will follow these instructions whenever possible, providing they are confident the parcel will not be at risk.

We rely on the accuracy of the delivery address you give us and cannot accept liability for late or failed delivery if this is incorrect. If an order remains undelivered we will email you for further instructions. If it is not claimed within a reasonable time we will credit the price of the goods to your credit card less any despatch costs and administration fees incurred by us.
We are unable to re-send packages that are returned to us as undeliverable, and will credit your payment card for the costs of the goods. The delivery costs will not be refunded. If you would still like to purchase those items, you will have to place a new order.

Packages may be returned as undeliverable to us for any of the following reasons:

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. We are unable to re-send packages that are returned to us as undeliverable, and will credit your payment card for the costs of the goods. Please double check your address carefully if you intend to re-order.
If the order is being dispatched to a prison, there may be delivery restrictions associated with the items or carriers. These restrictions are determined by each institution and may vary.
In rare cases, it is also possible that the address label may become illegible, after despatch during the delivery process.
Collection

Arrangements can be made for you to collect your goods from our premises. Goods should be ordered in advance. To do this you will be required to bring 2 forms of identification and your order confirmation. Any delivery cost added at the website checkout to a card transaction will be refunded to you once the goods are collected. We will automatically make this refund back to card from which the original payment was made.

Sorry but for security reasons, we will not allow a third party or any other courier company / taxi to collect goods on your behalf.

Payment by cash can only be made if you are collecting goods directly from our premises. Goods need to be ordered in advance so they are ready for collection.

If you are collecting goods being paid for by cheque, you need to have sent the cheque to us and confirmed with us the cheque has cleared. We will only release goods where the cheque payment has cleared our bank account. See ‘Other ways to order’ in our Shopping Guide section.

We do not operate a retail outlet. Credit or debit cards and cheques will not be accepted in exchange for goods at our premises. See ‘Other ways to order’ in our Shopping Guide section.

Redirection

If you wish to change the delivery address of your parcel you must do so before the parcel is despatched. Once your parcel has been despatched we are unable to recall it or amend the address details due to the Post Office Act legislation.