By accessing our website (www.cocooncorporate.co.uk) and/or placing an order, you agree to be bound by these terms and conditions as set out below. These terms and conditions are governed by the laws of England and Wales but do not affect your statutory rights.
When placing an order with us, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.
In the rare instance that you are unhappy with the ordered design in any way please contact us within 24 hours of delivery with your reasons for complaint.
Please note the general Returns and Refunds Policy of www.cocooncorporate.co.uk is not applicable to flowers purchases.
We attempt to ensure that the information available on the cocooncorporate.co.uk web site at any one time is accurate. However, Cocoon Collection Ltd assumes no duty to update such information and cannot guarantee that it will be fault-free. Cocoon Collection Ltd does not accept liability (except as set out below) for any errors and/or omissions in the description or presentation of products on the web site and we reserve the right to change information, specifications and descriptions of listed goods at any time. We will, however, do our best to correct any errors and omissions as quickly as practicable after being notified of them.
Except as specifically stated on this website, to the fullest extent permitted at law, neither Cocoon Collection Ltd or any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, claims of third parties, loss of goodwill, loss of earnings, and/or for any other loss that is not reasonably foreseeable. For the avoidance of doubt, Cocoon Collection Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Cocoon Collection Ltd, or any of its directors, employees or other representatives.
In the event that Cocoon Collection Ltd is held liable under these terms and conditions, our maximum liability to you shall be the cost of the product(s) purchased by you.
Please read the instructions, manuals and other user documentation that comes with your products carefully. Cocoon Collection Ltd is not involved in the manufacture of any of products and will not advise on their use or operation or the manufacturer's guidelines.
For the avoidance of doubt, Cocoon Collection Ltd shall not be held liable for any loss, injury, damage or claims caused as a result of misuse of products, save for death and/or personal injury arising from any deliberate act or omission by, or the negligence of, Cocoon Collection Ltd.
A number of products that we include as part of our packages may contain elements of either nuts or nut oil. We always strongly recommend that people with nut allergies check the packaging of all consumables and do not consume products that have a nut warning. For the avoidance of doubt, Cocoon Collection Ltd shall not be held liable for any loss, injury, damage or claims caused as a result of nut allergies, save for death and/or personal injury arising from any deliberate act or omission by, or the negligence of, Cocoon Collection Ltd.
Products / Gifts containing Alcohol
It is against the Law to sell or supply alcohol to under 18s. Therefore we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. Furthermore by placing an order for an item containing alcohol with us, you are confirming that you are at least 18 years old and are also not intending to supply alcohol to anyone who is under 18. We reserve the right to decline orders for items containing alcohol if we have reason to suspect that the sender or recipient is under 18.
Supply of the Service
Cocoon Collection Ltd agrees to provide the services in respect of this website with all the reasonable skill and care expected of a competent provider of internet services. Consequently, we reserve the right to alter, update, amend, suspend or withdraw such services at any time and from time to time. The website and/or the services hereunder are provided on an “as is”, “with all faults” and “as available” basis. Accordingly, we will not be responsible for any losses resulting from your use, or your inability to use the website and/or the services hereunder.
We reserve the right to close access to the website and/or the services hereunder if your usage is deemed excessive and against the interests of other users of the website, or if you have committed a breach of these terms and conditions, or if you have engaged in fraudulent, criminal or dishonest activity, or for any other reason whatsoever. We also reserve the right to modify or discontinue, temporarily or permanently, the website with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to, or discontinuance of the Website, at any time and for any reason whatsoever.
Cocoon Collection Ltd may amend or modify these terms and conditions or impose new conditions at any time upon inclusion of an appropriate notice on the website signifying that these terms and conditions have been updated or amended. Any use by you of the website after such changes are made shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.
Cocoon Collection Ltd shall not be liable to you for any delay in, or performance of, our obligations provided to you in connection with this website arising from any cause beyond our reasonable control including, but not restricted to, the following: Invasion, act of war, act of God, act of Government, Failure in information technology or telecommunications, labour dispute, fire, flood, industrial action, explosion of civil commotion.
Privacy and Security Policy
At Cocoon Collection Ltd we make a commitment to protecting your privacy and only use information collected about you in accordance with the Data Protection Act 1998. We are of course registered with the Information Commissioner in accordance with the Data Protection Act 1998.
Information we keep about you and what happens to it
When you purchase something from us, you will have given us your name, email address, phone number, address and credit/debit card details. If you have asked us to send a gift direct to a gift recipient you will also have given us their name and address. This information is only used in order for us to deliver the products and to contact you if there is a need.
We keep a history of the orders you have placed with us so you can see your past purchases.
If you have selected to receive our newsletters and details of new products and special offers you can opt to unsubscribe to this service at any time by sending an email to firstname.lastname@example.org.
We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and by us for emailing you regarding your orders and to update you with our newsletter/s.
Payment card details are encrypted using 128 bit encrypted SSL ("Secure Sockets Layer") for maximum security. All credit card transactions are handled through the UPG (Universal Payment Gateway) facility provided by Secure Hosting Ltd, a specialist online payment processor. The UPG employs the latest industry standard encryption technology to keep our customers personal information safe. The UPG guards and transacts payment onto our acquiring bank, Lloyds Cardnet, using advanced verification and anti-fraud technology.
We will never reveal your complete credit or debit card number in full on any invoices or order confirmation we issue back to you. We do however, have to store and transmit the entire number to the card processing company in order to process your transaction.
We maintain a high level of electronic, physical, and procedural safeguards in connection with the collection, storage and disclosure of your personal customer information. Occasionally we may request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
We use "cookies" and we obtain certain types of information when your Web browser accesses www.cocooncorporate.co.uk.
“Cookies” are alphanumeric identifiers that are transferred to your computer's hard drive through your Web browser. This means that we can recognise and greet you when you revisit our site and allows you to store items in your Shopping Basket between visits.
“Cookies” do not harm your computer. They are small files of information which get stored in your 'Temporary Internet Files' folder in Windows. You can delete “cookies” at any time from your computer.
If you experience problems using our site it may be because of how you have set up your security settings in your web browser. It may be necessary to set the security level to medium to accept “cookies”. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
Third Parties who may see your information
To enable us to deliver your gifts we do have to give your name and address, or that of your recipient to our delivery agents and carriers. We give them access to this information purely for them to provide a delivery service and it cannot be used for any other purpose. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
By using our web site you consent to us using the personal information you have given us as outlined in this Privacy and Security Policy. If you have any questions please email us your concerns to email@example.com and we will try to resolve any concerns you may have. Alternatively write to us at Cocoon Collection Ltd, Unit 8, Mere Farm Business Park, Red House Lane, Hannington, Northampton, NN6 9SZ.
The prices on our site are quoted in UK pounds (GBP) and exclude V.A.T.
We always try to make sure that the prices and information on cocooncorporate.co.uk are accurate but if we discover an error in the pricing of any of our products, once you have ordered from us we will contact you immediately from the details you gave us at the time you registered with us. We will then give you the option of continuing your order at the correct price or cancelling it. If we are unable to reach you we will cancel the order. If an order is cancelled, any payment made will be refunded in full.
You will have a choice of delivery methods and therefore be aware of the delivery costs before you submit your credit / debit card details, based on the delivery address you specify. For further information see our ‘Delivery’ section.
All prices shown are exclusive of VAT and VAT is shown separately on all invoices and receipts issued by us.
Copyright and Trademarks
You may view and print out our pages for the sole purpose of buying a product or products. All material including (but not limited to) descriptions, images, text, logos, pictures, photographs and graphics on this website is the property of Cocoon Collection Ltd or it’s technology partners and is subject to copyright. Any modification, transmission, hiring, copying (other than for non-commercial personal use) re-using or otherwise using the content of this website for public or commercial purposes is strictly prohibited.
Cocoon Collection Ltd may from time to time contain links to other websites which are not under our control. We will not be held responsible for any loss or damage caused by using these sites, which extends to the information, products or services displayed on those sites.
Brand names and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.